A certain well known store sold my sister a camera with a chipped lens and the incorrect download lead because she didn’t know any better. He didn’t have the original box, so gave her a makeshift one. At least it had the serial number on it.
Hearing all the circumstances I have instructed her to go back and demand a refund. It had obviously been returned before and the Flash (pun intended) Harry of a staff member was obviously trying to offload on the naive.
If she doesn’t get the money back on some pretext of invented legislation or irrelevant store policy, I will name the outlet and write an article which I shall tweet and fb throughout the country, with serial number included lest the practice be repeated.
For information – in the UK the Sale of Goods Act
(a) puts the onus on the retailer (so don’t be fobbed off by instructions to go to the manufacturer.
(b) return of goods does not require a receipt: every product having a serial and batch number linking the item to the specific store where the item was bought – so throw that in their faces if they say they cannot refund without receipt.
(c) makes signs like “Receipts required for returns” ILLEGAL under a subsection specifically denouncing such attempts to subvert the law.
YOUR RIGHT TO A REFUND
You have certain rights when buying goods and services, but you are obviously restricted by the motive behind your demand for a refund. If you simply change your mind and want to return the goods, the seller does not have to give you a refund.
Businesses that willingly refund customers who return faulty goods build up goodwill and a loyal client base. However, as a consumer it can be difficult to know exactly what your refund rights are and how to exercise them.
WHEN DO YOU HAVE A RIGHT TO A REFUND?
Simply, a refund would be in order if the goods:
• Have a fault that you could not have known about when you purchased them
• Do not do the job that you were led to believe they would do
• Do not match a sample you were shown
• Are not as they were described
“NO REFUND” SIGNS ARE ILLEGAL
“No refunds” signs are illegal and business owners who display any sort of sign that infers that purchasers do not have the right to a refund can be prosecuted by law. If you buy a faulty product and you were not aware of the fault at the time of the sale, you have the right by Consumer Law to return it to the store and legally expect either:
• A repair
• A replacement or
• A refund
If you see a “No Refund” sign in a store, you should politely point out to the manager that displaying this is highly illegal and that it should be removed. If the store manager becomes rude or abusive, then state that you will be reporting the store to Trading Standards, DTI and they will take action.